At MedsBase, your satisfaction and trust are paramount to us. Understanding the unpredictable nature of international shipments, particularly when it comes to customs regulations and clearance, we have formulated a policy to ensure you get the best possible service.
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1. Introduction
2. One-Time Free Re-shipment
3. Shipping Methods and Delivery Timelines
4. Mail Forwarding for Strict Customs Countries
5. Tracking Your Order
6. Additional Address Recommendation
7. Delivery Time
8. Why Am I Redirected to Another Website When Placing an Order on MedsBase?
1. Introduction
At MedsBase, we are committed to providing you with a seamless and reliable shopping experience. We understand the challenges of international shipping, including customs regulations and delivery timelines, and have designed our policies to ensure your orders arrive safely and on time. Below, you’ll find detailed information about our shipping methods, delivery options, and additional services to help you navigate the process with ease.
2. One-Time Free Re-shipment:
If, for any reason, your products don’t clear customs, we offer a one-time free re-shipment of the same products. This is our commitment to ensure you receive what you ordered, without any additional burden on your part. 🌍
For European orders, we use Belgian Post (Bpost) 🇧🇪 to ensure reliable delivery.
It’s important to note that this one-time free reshipment to the United States 🇺🇸, Canada 🇨🇦, Australia 🇦🇺, and New Zealand 🇳🇿 applies only if the customer chooses the EMS or ITPS shipping option. This is because RMS parcels are not tracked once they arrive in these countries, so we cannot verify whether the shipment was delivered, lost, or seized.
Customers shipping to the United States 🇺🇸, Canada 🇨🇦, Australia 🇦🇺, and New Zealand 🇳🇿 must select the ITPS or EMS shipping option to qualify for a free reshipment. These methods are fully trackable, allowing us to ensure your parcel’s delivery and resolve any issues efficiently.
📌 Important: To ensure a successful delivery to your doorstep, please provide your real full name and surname, along with your correct address when placing an order. If using a friend’s or family member’s address, make sure to use their real name and address.
🔒 We NEVER share your personal data with anyone—it is used strictly for shipping and delivery purposes. ✅
3. Shipping Methods and Delivery Timelines
We ship our medications worldwide from India using Express Mail Service (EMS) and, in certain cases, Registered Airmail. Here’s what you need to know:
Express Mail Service (EMS):
- Delivery Time:
- 7–12 business days for orders to the USA 🇺🇸, UK 🇬🇧, EU 🇪🇺, Australia 🇦🇺, and Canada 🇨🇦.
- 14–30 business days for the rest of the world 🌍.
- No signature required upon delivery.
- Tracking Number: Provided within 24–72 hours after purchase.
Registered Airmail (Standard Shipping):
- Delivery Time:
- 10–18 business days for orders to the USA 🇺🇸, UK 🇬🇧, EU 🇪🇺, Australia 🇦🇺, and New Zealand 🇳🇿.
- 14–30 business days for the rest of the world 🌍.
- Used for specific countries or large quantities.
Customs Clearance:
Customs clearance is mandatory for all international shipments. While 99.5% of our parcels pass through customs smoothly in the USA 🇺🇸, UK 🇬🇧, EU 🇪🇺, Canada 🇨🇦, and Australia 🇦🇺, delays can occur.
- Clearance typically takes 1–2 days but may extend up to 7 business days in rare cases.
- If your parcel is lost or stuck at customs for more than 2 weeks, we will reship it for free.
- For bulk orders (e.g., 500 tablets), we split them into smaller packages (e.g., 300 tablets each) and ship them separately every 3–5 days to avoid customs issues.
4. Mail Forwarding for Strict Customs Countries
SkyPax.com offers a reliable mail forwarding service that allows customers to receive packages in the UK and then forward them to their final destination. This service is especially useful for those who face strict customs regulations in their home country.
How SkyPax Works:
- Sign Up for a UK Address – Customers create an account with SkyPax and receive a unique UK address along with a unique suite number. You have to use this assigned address and suite number when placing an order.
- Order Products to the UK Address – When making a purchase, customers use their assigned UK address as the shipping destination.
- SkyPax Receives the Package – Once the package arrives at the SkyPax warehouse, they notify the customer.
- Choose Forwarding Options – Customers can select from various shipping carriers and services based on speed, cost, and reliability.
- Package Consolidation (Optional) – SkyPax can combine multiple packages into one shipment to save on shipping costs.
- Customs Declarations – Customers can declare the package contents and value for customs clearance.
- Final Delivery – SkyPax ships the package to the customer’s desired location worldwide.
If a product cannot be shipped directly to a customer’s country due to customs restrictions, a mail forwarding service like SkyPax.com can be used to first ship the product to the UK. From there, the customer can personally arrange for the package to be forwarded to their final destination. Customers must also share with us the suite number assigned to them by SkyPax to ensure proper delivery.
5. Tracking Your Order:
Once your order has been shipped, you will receive a tracking number from us. Please note that tracking numbers typically take 3-4 days to become active in the system and start displaying results.
We recommend using 17Track as the primary tracking tool, as it provides reliable updates on your parcel’s status. However, ParcelsApp sometimes offers more up-to-date tracking information. If using ParcelsApp, please do not use a VPN while accessing the site, as it can trigger security alerts, potentially leading to your parcel being flagged for inspection. In contrast, 17Track can be used with a VPN without any issues.
6. Additional Address Recommendation:
To further increase the success rate of re-shipments, we recommend our valued customers provide an alternative or additional delivery address for the second shipment. This can mitigate potential issues faced during the first delivery attempt and enhance the likelihood of a successful delivery.
7. Delivery Time:
Most orders are delivered within 12-20 business days. If your package hasn’t arrived within 20 business days, please reach out to us at [email protected] or via Telegram (t.me/medsbase1), and we’ll be happy to assist you.
8. Why Am I Redirected to Another Website When Placing an Order on MedsBase?
When placing an order on MedsBase, you may notice that you are redirected to a third-party payment gateway to complete your transaction. This process is in place to ensure compliance with legal regulations governing the sale of medications without a prescription.
Credit card payment processors are legally prohibited from directly processing transactions for such products. To adhere to these regulations and protect both our customers and payment partners, we use a secure and discreet payment method. As a result, the charge on your credit card statement will appear under a generic descriptor, rather than the actual medication name.
This approach allows us to provide you with a safe, secure, and legally compliant purchasing experience.
Jump to Section
1. Introduction
2. One-Time Free Re-shipment
3. Shipping Methods and Delivery Timelines
4. Mail Forwarding for Strict Customs Countries
5. Tracking Your Order
6. Additional Address Recommendation
7. Delivery Time
8. Why Am I Redirected to Another Website When Placing an Order on MedsBase?