At MedsBase, your satisfaction and trust are paramount to us. Understanding the unpredictable nature of international shipments, particularly when it comes to customs regulations and clearance, we have formulated a policy to ensure you get the best possible service.
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1. Introduction
2. One-Time Free Re-shipment
3. Shipping Methods and Delivery Timelines
4. Mail Forwarding for Strict Customs Countries
5. Tracking Your Order
6. Additional Address Recommendation
7. Delivery Time
8. Why Am I Redirected to Another Website When Placing an Order on MedsBase?
1. Introduction
At MedsBase, we are committed to providing you with a seamless and reliable shopping experience. We understand the challenges of international shipping, including customs regulations and delivery timelines, and have designed our policies to ensure your orders arrive safely and on time. Below, you’ll find detailed information about our shipping methods, delivery options, and additional services to help you navigate the process with ease.
2. One-Time Free Re-shipment:
If, for any reason, your products don’t clear customs, we offer a one-time free reshipment of the same items. This is our commitment to ensuring you receive what you ordered—without any extra cost or burden on your part. 🌍
📌 Important for customers in the United States 🇺🇸, Canada 🇨🇦, Australia 🇦🇺, and New Zealand 🇳🇿:
The free reshipment policy only applies if you select the EMS or ITPS shipping option. These methods are fully trackable, which allows us to verify delivery and resolve any issues.
RMS parcels are not tracked once they reach these countries, so we cannot confirm whether a shipment was delivered, lost, or seized—therefore, RMS orders do not qualify for free reshipment.
We strongly advise our customers who place larger or more valuable orders to these countries to always choose the EMS or ITPS shipping option to ensure there will be no issues with delivery.
📦 For EU customers 🇪🇺:
We ship directly from our EU warehouse for fast and hassle-free delivery. Orders within the European Union typically arrive in 3–5 business days with no customs delays. Depending on your order size, we use DHL Parcel for larger shipments or tracked letter mail—both fully trackable.
To view products currently available for EU-to-EU shipping, please visit:
👉 https://medsbase.com/eu-warehouse-stock/
✅ Please double-check your shipping details:
To ensure smooth delivery, always provide your real full name and accurate address. If you’re using a friend’s or family member’s address, be sure to include their real name and full address.
🔒 We never share your personal data. It is used strictly for shipping and delivery purposes only.
3. Shipping Methods and Delivery Timelines
We ship our medications worldwide from India using Express Mail Service (EMS) and, in specific cases, Registered Airmail (RMS). Additionally, for customers in the European Union 🇪🇺, we offer fast local shipping from our EU warehouse.
🚚 Shipping Options & Delivery Times
📦 From India:
Express Mail Service (EMS):
Delivery Time:
7–12 business days to the USA 🇺🇸, UK 🇬🇧, EU 🇪🇺, Australia 🇦🇺, and Canada 🇨🇦
14–30 business days to the rest of the world 🌍
Signature: Not required upon delivery
Tracking: Available and provided within 24–72 hours after purchase
Registered Airmail (Standard Shipping):
Delivery Time:
10–18 business days to the USA 🇺🇸, UK 🇬🇧, EU 🇪🇺, Australia 🇦🇺, and New Zealand 🇳🇿
14–30 business days to other destinations 🌍
Used in limited cases based on country restrictions or for larger orders
🚀 From Our EU Warehouse (For EU Customers Only):
Delivery Time: 3–5 business days
Courier: DHL Parcel (for larger orders) or tracked letter mail
No customs delays, as shipping is entirely within the EU
Fully trackable for your convenience
See current EU-warehouse stock here:
👉 https://medsbase.com/eu-warehouse-stock/
🛃 Customs Clearance
Customs clearance is required for all international (non-EU) shipments.
✅ 99.5% of parcels pass customs smoothly in the USA 🇺🇸, UK 🇬🇧, EU 🇪🇺, Canada 🇨🇦, and Australia 🇦🇺, but occasional delays may occur.
Clearance usually takes 1–2 business days, but in rare cases can take up to 7 business days
If your parcel is lost or stuck at customs for over 14 days, we will reship it free of charge
For bulk orders (e.g., 500 tablets), we automatically split the shipment into smaller packages (e.g., 300 tablets per parcel), spaced out over 3–5 days to avoid customs flags
4. Mail Forwarding for Strict Customs Countries
SkyPax.com offers a reliable mail forwarding service that allows customers to receive packages in the UK and then forward them to their final destination. This service is especially useful for those who face strict customs regulations in their home country.
How SkyPax Works:
- Sign Up for a UK Address – Customers create an account with SkyPax and receive a unique UK address along with a unique suite number. You have to use this assigned address and suite number when placing an order.
- Order Products to the UK Address – When making a purchase, customers use their assigned UK address as the shipping destination.
- SkyPax Receives the Package – Once the package arrives at the SkyPax warehouse, they notify the customer.
- Choose Forwarding Options – Customers can select from various shipping carriers and services based on speed, cost, and reliability.
- Package Consolidation (Optional) – SkyPax can combine multiple packages into one shipment to save on shipping costs.
- Customs Declarations – Customers can declare the package contents and value for customs clearance.
- Final Delivery – SkyPax ships the package to the customer’s desired location worldwide.
If a product cannot be shipped directly to a customer’s country due to customs restrictions, a mail forwarding service like SkyPax.com can be used to first ship the product to the UK. From there, the customer can personally arrange for the package to be forwarded to their final destination. Customers must also share with us the suite number assigned to them by SkyPax to ensure proper delivery.
5. Tracking Your Order:
📦 Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Please note that it may take 3–4 business days for the tracking to become active and begin displaying results.
🔍 Important:
Tracking your shipment is entirely the responsibility of the customer. While we may assist with tracking if needed, we are not obligated to monitor shipments on your behalf. We strongly encourage you to stay updated on your parcel’s status once it is shipped.
🔗 Tracking Tools
We recommend the following tools:
17Track.net – Primary and reliable tracking platform.
ParcelsApp.com – May sometimes provide more up-to-date tracking data.
⚠️ Usage Notice:
Do NOT use a VPN or TOR browser when accessing ParcelsApp.com, as this may trigger security filters and cause your shipment to be flagged for inspection.
17Track.net is generally safe to use with or without a VPN.
6. Additional Address Recommendation:
To improve the chances of a successful reshipment, we highly recommend that customers provide an alternative or additional delivery address for the second shipment. This helps avoid repeating any issues that may have occurred during the first delivery attempt and increases the likelihood of smooth, successful delivery.
7. Delivery Time:
Most orders are delivered within 12-20 business days. If your package hasn’t arrived within 20 business days, please reach out to us at [email protected] or via Telegram (t.me/medsbase1), and we’ll be happy to assist you.
8. Why Am I Redirected to Another Website When Placing an Order on MedsBase?
When placing an order on MedsBase, you may notice that you are redirected to a third-party payment gateway to complete your transaction. This process is in place to ensure compliance with legal regulations governing the sale of medications without a prescription.
Credit card payment processors are legally prohibited from directly processing transactions for such products. To adhere to these regulations and protect both our customers and payment partners, we use a secure and discreet payment method. As a result, the charge on your credit card statement will appear under a generic descriptor, rather than the actual medication name.
This approach allows us to provide you with a safe, secure, and legally compliant purchasing experience.
Jump to Section
1. Introduction
2. One-Time Free Re-shipment
3. Shipping Methods and Delivery Timelines
4. Mail Forwarding for Strict Customs Countries
5. Tracking Your Order
6. Additional Address Recommendation
7. Delivery Time
8. Why Am I Redirected to Another Website When Placing an Order on MedsBase?