At MedsBase, your satisfaction and trust are paramount to us. Understanding the unpredictable nature of international shipments, particularly when it comes to customs regulations and clearance, we have formulated a policy to ensure you get the best possible service.
1. One-time Free Re-shipment:
If, for any reason, your products don’t clear customs, we offer a one-time free re-shipment of the same products. This is our commitment to ensure you receive what you ordered, without any additional burden on your part. It’s important to note that this one-time free reshipment to the United States applies only if the customer chooses the EMS shipping option.
2. Additional Address Recommendation:
To further increase the success rate of re-shipments, we recommend our valued customers provide an alternative or additional delivery address for the second shipment. This can mitigate potential issues faced during the first delivery attempt and enhance the likelihood of a successful delivery.
We at MedsBase are always striving to provide you with a seamless and efficient experience. Our Re-Shipment Assurance Policy is a testament to our dedication to your satisfaction. If you face any issues or have questions regarding this policy, please feel free to reach out to our customer support team.
3. Additional Forwarding Mailing Services:
For countries where there is a higher likelihood of customs seizing shipments for various reasons, we provide additional mail forwarding services to ensure successful and secure delivery for your convenience. For more information about this service, please reach out to our support team at [email protected] or contact us through our live chat. We will provide you with more information and guidance on how to set up additional forwarding mail services to ensure the safe and reliable delivery of your order.